Dear Samet,
Thank you for your contacting Gearbest.
We wish to apolpgize for any inconvience.
About the payment of the order, we suspect that payment issue is related to your credit card company.
"Payment failed" by Credit Card is a common and complicated issue which can be caused by many factors.
Please follow the below steps to find it out.
1.Does your card support international transactions?
2.Do you have sufficient balance in your bank account? Or check with your bank about adjusting daily withdrawal or purchase limits. Payment declines may be due to these limits set by your bank.
3.Is the status of your bank account normal?
Could you please try to have an order again using an alternative payment method such as PayPal, or Credit Card via PayPal? Both these methods offer very safe and secure payment.
We sincerely apologize for the additional inconvenience.
To know more about our payment terms:
http://www.gearbest.com/about/payment-methods.html
Check out our FAQ here:
http://www.gearbest.com/about/faq.html
Thank you your kind understanding.
Best regards
Stella
Gearbest Customer Service
http://www.gearbest.com/
Arkadaşlar paramı çekti diğer gün böyle bir mesaj geldi kargonun gelme ihtimali yok mu şuan paketlenmemiş durumda ?
